Overview
Returno Group India aims to provide high-quality clothing and complete customer satisfaction. This Return & Refund Policy explains when and how you can return, exchange, or request a refund.
Return Eligibility
You may request a return or exchange if:
- The product is unused
- All original tags and packaging are intact
- The request is made within 7 days of delivery
- The item is not from clearance/sale category (non-returnable)
Non-Returnable Items
- Innerwear
- Accessories
- Free gifts
- Items purchased during heavy discounts or clearance sale
- Products damaged due to misuse
Wrong / Defective Product
If you receive a wrong, defective, or damaged product, contact us within 48 hours with photos/video.
We will arrange a replacement or refund after verification.
Exchange Policy
You may exchange the product for:
- A different size
- A different color (if available)
Only one exchange per order is allowed.
Refund Method
Refunds will be processed to:
- Original payment method (online payments)
- Bank account (for COD orders)
Refunds may take 5–7 working days after product inspection.
Return Process
- Contact us via phone or email
- Provide order number and issue details
- Return pickup will be arranged (service availability may vary)
- Product will be inspected
- Refund/Exchange will be processed accordingly
Cancellation
Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.
Contact for Returns
📞 6388064747
📧 ravivivoy200@gmail.com